Refund policy

Returns

Returns on retail items: If you are not completely satisfied with your purchase, you may return or exchange your item(s) within 14 days from the date on your invoice. Shipping at buyer's expense. Simply follow these steps: 

• Email your return request to: rose@urbanrose.com
• Send all item(s) in original unworn condition to:
  
  

Urbanrose
100 Beekman Street
New York, NY 10038-1820

Any returned items that are damaged, altered, or show signs of wear and tear will not be accepted & and will be returned to sender. Custom made orders cannot be returned or exchanged.